Qantum Mediation Group’s Privacy Policy
Qantum Mediation Group Pty Ltd and its related entities (collectively “Qantum Mediation Group”, “Qantum”, “we”, “us” and “our”) is committed to protecting the privacy of personal information obtained in providing its services to you. We take privacy and security of your personal information very seriously.
This Privacy Policy (the “Policy”) sets out how Qantum handles personal information and complies with the Australian Privacy Principles (“APP”) and the Australian Privacy Act 1988 (Cth) (“Privacy Act”)—collectively the Australian “Privacy Laws”. Any personal information that we collect will only be used for the purposes for which we have collected it, or as allowed by law. Our commitment to you with respect to personal information is to abide by the Privacy Laws and any other relevant law.
Information we Manage
Information we may collect, receive, use, disclose and manage in order to provide our services to you in accordance with the law:
Personal Information
Qantum Mediation Group collects and holds personal information from various sources in the ordinary course of service delivery. We may collect and hold personal information about clients and potential clients; suppliers and consultants; and applicants for employment or work experience. As defined in the Privacy Act 1988 (Cth) “Personal Information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- Whether the information or opinion is true or not; and
- Whether the information or opinion is recorded in a material form or not.
The kinds of personal information we may collect about you include your name, date of birth, gender, postal and/or residential address, email address, bank account details, occupation, position, telephone numbers including fax and mobile, photographs, marital status and any other information we may need to identify you or provide our services to you. We may collect personal information from you directly or indirectly or from a third party. We will only collect personal information which is reasonably necessary for our service delivery. We may use your personal information as required by or authorised by law.
You may be required to provide us with personal information about other people. In these circumstances, when providing us with third party personal information you warrant to us that you have obtained the third party’s consent to provide such information. By doing so, we are of the understanding that you have informed them that you will be providing us with this information and you have let them know about this policy.
Sensitive Information
Under the Australian Privacy Principles, sensitive information is a subset of personal information which is given a higher level of protection and includes information about one’s health (including predictive genetic information), racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record, biometric information that is to be used for certain purposes and/ or biometric templates.
We will only collect sensitive information which is reasonably necessary for our service delivery. We may use your sensitive information as required by or authorised by law. For the purposes of this Privacy Policy we will refer to sensitive information as “personal information”.
Government Related Identifiers
Government related identifiers, also known as GRI are numbers, letters or symbols assigned by a State or Territory authority or agency to identify an individual or verify identity, examples include Driver’s License Numbers, Tax File Numbers, Medicare Numbers, Centrelink References and Passport details. We will only collect government related identifiers which are reasonably necessary for our service delivery. We may use your government related identifiers as required by or authorised by law. For the purposes of this Privacy Policy we will refer to government related identifiers as “personal information”.
Why we Collect your Personal Information?
We collect your personal information in order to provide our services and to manage our relationship with you. This occurs when you seek mediation and dispute resolution services from us, when you engage in a workshop with us, request information from us, or provide feedback to us, when you provide financial or credit card information, when you enter onto our website and other social media platforms, apply for a position with us or provide services to us or become a business partner. We may also collect any other information you provide when interacting with us. In addition, we may also collect your personal information from our clients, where that information is necessary for us to provide services to them. We may also use your personal information to contact you about our products and services and opportunities available to you.
We will only collect personal information which is reasonably necessary for our service delivery. We may use your personal information as required by or authorised by law. Should you not provide us with information we request, we may not be able to provide you with the services you seek. Should we collect, hold or use personal information in ways other than as stated in this policy, we will do so in accordance with the Privacy Act.
How we Store Personal Information and the Duration
We store your personal information on our computer system and within paper-based files as appropriate. We will retain personal information for as long as it is necessary to fulfil our services. At the conclusion of your matter we will keep your file for a minimum period of 7 years from the closure date. Thereafter your file may be destroyed.
In rare circumstance, we may retain personal information for a longer duration to establish, exercise or defend legal proceedings.
Website, Marketing and Applications Privacy
Our Privacy Policy extends to any personal information we collect via our website and all other applications, social media and on-line platforms, in addition to the personal information you provide to us directly.
In order to analyse and improve our website and services we collect information on website activity including but not limited to the number of users who visit our website, the date and time of visits, the number of pages viewed and the location. We also analyse the traffic through our website, which may involve the use of cookies for marketing and market research. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, by doing so you may frustrate or hinder your access to or use of areas of our website.
As we would like our website to be informative and helpful to you, our website may contain links to or contact details of other third-party websites. We do not have any control over those third-party websites and as such we are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting third-party websites. Third-party websites are not governed by our privacy policy.
Storage of Personal Information Outside of Australia
We do not generally transfer personal information to overseas parties unless required by law or enforcement activity or when working with international service providers.
Disclosure of Personal Information
We may disclose personal information for the purpose of providing information, products, services or marketing to you.
We may disclose personal information to third party service providers to enable such parties to provide their services and perform functions in connection with our services, for example a child consultant, subcontractors and suppliers.
We may also disclose personal information to financial institutions with respect to receipts, invoicing and payments; and organisations involved in debt collection, courts tribunals and regulatory authorities where you fail to pay for goods and services provided by us to you.
We may be compelled to disclose personal information to third parties to lessen or prevent a serious and imminent threat to life, health or safety, to prevent a crime or are otherwise compelled by law.
We may also use your personal information to protect Qantum Mediation Group’s trademark, copyright, legal rights, property or safety and those of its clients or third parties.
We reserve the right to transfer or disclose, in accordance with law, our user databases with all personal information if there is a change in our business, a transfer of business assets or a sale. Under a confidentiality agreement, we may disclose the information to a potential purchaser, lender or alternative service provider. We would only seek to disclose information in good faith.
Security of Personal Information
It is our priority to keep your personal information confidential. We will not disclose personal information to third parties without your consent, unless it becomes necessary to lessen or prevent a serious and imminent threat to life, health or safety, to prevent a crime or unless we are otherwise compelled by law. We will otherwise take all reasonable precautions to protect your personal information from misuse, loss, unauthorised access, disclosure or modification.
However, the transmission and exchange of your personal information is at your own risk. We cannot guarantee the security of any information you transmit to us or receive from us despite our best endeavours as outlined above to keep your personal information safe. There is a risk of unauthorised disclosure of personal information inconsistent with this Privacy Policy and Privacy Laws.
Access to your Personal Information
In accordance with the Privacy Act you have the right to access and or request corrections of information about you held by us. We will generally rely on you to ensure the information we hold about you is accurate or complete. A request can be made by contacting us at contact@qantummediationgroup.com.au or by telephone on 0422 138 865 between 9:00am and 5:00pm AEST Monday to Friday excluding public holidays.
You also have the right to opt-out of receiving direct marketing communication from us. We reserve the right to refuse to provide you with information that we hold about you in certain circumstances, in accordance with the Privacy Act.
Complaints about Privacy
If you are dissatisfied with how we have managed information about you, you may make a written complaint to us at contact@qantummediationgroup.com.au or by telephone on 0422 138 865 between 9:00am and 5:00pm AEST Monday to Friday excluding public holidays. We will respond as soon as reasonably possible.
Changes to Privacy Policy
Our Privacy Policy may be amended from time to time in our sole discretion. Any such amendments will be notified to you by posting an updated version of the Policy on our website.
By providing your personal information to us, you are consenting to the terms, including disclosures, of this Privacy Policy.
Further Information
Should you require any further information regarding our Privacy Policy please contact us via email at contact@qantummediationgroup.com.au or by telephone on 0422 138 865 between 9:00am and 5:00pm AEST Monday to Friday excluding public holidays.